I purchased a pre-order, but still did not get the key, what should I do?

Don't worry if you haven't received your pre-order key yet! Here's what to keep in mind:

Release Delivery Date: Pre-order keys are typically sent out on the European release day, or sometimes a day before if the merchant has them in stock. However, deliveries might not happen exactly at midnight due to various factors affecting key distribution.

Check the Product Description: You can find the exact delivery date listed in the product description on our website.

Be Patient: If it's still the release day or shortly after, we kindly ask for your patience. Key deliveries can take some time.

Contact Us: If a significant amount of time has passed after the release date and you haven't received your key, please contact us by submitting a ticket. We'll investigate the issue and help you get your key.